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Your cats will feel like they are on holiday

Frequently Asked Questions

What do I need to bring when I book my pet in?

  • Your pet’s current vaccination card
  • Any medication(s) or special food or diet instructions
  • Any bedding, cat scratchers, toys or items to help settle your pet in.

Do I need to bring my cat bowls and litter?

  • We provide cat bowls, mats and Fussy Cat litter
  • You are more than welcome to bring along your own bowls, litter if you prefer.

Does my pet mix with other cats?

  • No. We do not mix our guests or have communal areas as we do not wish to expose your beloved pet to hazards such as Cat AIDS or any viral or parasitic infection
  • All bedding, cat scratchers, etc we supply are meticulously sanitized before each use
  • We have our own commercial steam cleaner to keep our cat scratchers sanitized and parasite-free.

How can I pay?

  • We accept Eftpos or cash and payment is to be made when you drop your pet off.

Can you pick up and drop my pet home?

Does my pet get cuddles?

  • Our guests are not locked behind solid doors. Our facility is designed so that our guests can see us and hear us at all times
  • As part of our five-star service we are in and out of their rooms talking, brushing and giving them a good smooch and cuddle as we go about our daily routine.

Can I pick up and drop off my pet any time?

  • No. We have set business hours for checking our guests in and out. Please check our business hours for times.